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Service Officer

Clydebank, Dunbartonshire
Job Type
8 Sep 2022

Job title - Service Officer
Business Unit - Customer Experience - Customer Service
Salary range - £20,000 - £ 25,920 DOE per annum
Location - Clydebank
Contract type - Permanent

We've made good progress on our transformation into a digital bank. From launching new digital propositions for customers to embedding our new colleague proposition - A Life More Virgin, together we're creating something unique in UK banking. If we are to grow as a digital-first bank, we need to accelerate our digital agenda so it's a very exciting time to be joining us.

Here's what it means for YOU:

  • 38.5 days annual leave for all colleagues (including bank holidays and pro rata if part-time)
  • Five extra paid well-being days per year
  • A 35 hour working week
  • 20 weeks paid, gender neutral family leave (52 weeks in total) for expectant parents and those looking to adopt
  • Market leading Pension & Private Medical Insurance
  • Flexible benefits including Cycle to Work, Wellness & Health Assessments and Critical Illness
  • Ability to work anywhere in the UK (where the role allows)

And, you get these Red Hot Rewards from day one!

We are looking for a Service Officer to join Personal & Business Customer Service team, if you passionate about providing a great Customer Service then this is the role for you.

The Role is about....

  • Providing a range of processing and administrative activities, to provide our customers with a cost effective and efficient service.
  • Ensuring accuracy at all times, whilst adhering to our policies and procedures
  • Working in a modern and comfortable office where everyone works together to achieve collective goals.
  • Be a strong advocate for our Virgin Money brand and our products as well as a solid understanding of our processes and procedures
To be brilliant we need you to have ...
  • Ability to pay close attention to detail, whilst working in a fast paced environment
  • Excellent verbal and written communication skills
  • PC Literate with demonstrable administration skills
  • Willingness to learn and develop
  • Innovative thinker, generating original solutions to problems
  • Able to manage a variety of different workloads and processes, at any one given time.
  • Strong focus on delivering an exceptional customer experience
  • Strong service delivery ethic, including the ability to work under pressure and to tight time scales, with imposed deadlines for the completion of the work.

Inclusion at Virgin Money

Inclusion is at the heart of everything we do here at Virgin Money. It's good for you, it's good for us and it's amazing for our customers. We know that great minds don't think alike, so we rely on your diverse thoughts, feelings, beliefs and backgrounds to be the best we can possibly be. Got any questions about this or need some support with your application? We'd love to hear from you so get in touch with our friendly team at .

Points to Note: It's a good idea to let your current people leader know if you are going to apply for an internal role, so they can support your application, we always recommend you share your plans with them.

If you're interested in this opportunity, we recommend that you get in touch with who'll be able to tell you all about the role which will help you make a great application.

Now the legal bit

If you're currently on a Clydesdale Bank PLC contract, your existing CYB terms and conditions apply.

Please note, some of our legacy Clydesdale Bank PLC contracts may be non-flexible therefore, if you move to a new role or make a change to your existing terms, you'll move onto our standard flexible contract, 8am - 8pm Monday to Saturday.

If you're on a Virgin Money contract, your existing VM terms apply.

If you successfully secure a new role, the salary you'll be offered will be in line with our reward guidance. Not sure what this would mean for you, and want to know more? Contact Resourcing on

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  • Job Reference: 707016400-2
  • Date Posted: 8 September 2022
  • Recruiter: Virgin Money
    Virgin Money
  • Location: Clydebank, Dunbartonshire
  • Salary: On Application
  • Job Type: Permanent