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ICT Technician

Bridgwater, Somerset
£25,000 to £28,000
Job Type
6 Sep 2022
Is making sure people understand how to use IT tools to do their jobs something you are passionate about? Do you understand the importance of providing a customer focused service? Could you use this understanding on an IT helpdesk and apply knowledge of ICT systems and software to fix and contribute to developing relevant solutions? If so, then this could be the job for you! Here at Langdons, we have an exciting opportunity for an ICT Technician to join the team based at our Head Office in Bridgwater, Somerset. You will be working on a full-time, permanent basis, working Monday Friday 08::30 and in return, you will receive a highly competitive salary between £25,000.00 - £28,000.00 per annum based on experience plus excellent company benefits! The ICT Technician role: Provide a customer-focused and comprehensive ICT helpdesk and hardware implementation support service for all staff. About us: Whether it s fresh consignments or frozen goods we have it covered! Langdons can deliver to almost any location in the UK or Ireland within 24 hours. We have 9 depots and over 375 lorries carrying chilled and frozen food all over the country. We re the only company providing a 24-hour service of this kind, and we re very good at it. What s in it for you? Recruitment Referral Bonus Scheme Annual pay review Company sick pay Long Service Bonus Payments Free inhouse job specific training and development Opportunity for career relevant apprenticeships Free onsite parking Free eye tests up to £25 Free tea/coffee/milk Office/Warehouse to wheels scheme Relaxed working environment Employee Assistance Programme Staff Discount Scheme What you ll be doing as our ICT Technician: Act as the first point of contact for all ICT device and system related queries, ensuring that there is a timely response, appropriate follow-up, and escalation of more complex issues to a relevant colleague Advise colleagues of any actions arising from the introduction of new devices/software developments and system updates and identify and deliver upon any additional resource or training requirements where required Assist with the maintenance, back-up, and ongoing monitoring of company-wide networks, ensuring they run smoothly, and any routine and unplanned actions are implemented within required timescales Contribute to the development and implementation of company-wide IT solutions, procedures, and associated documentation Assist with ad hoc digital transformation related projects and office move arrangements on a company-wide basis where required What qualifications and experience are we looking for in our ICT Technician? Qualified to IT support Level 2 or equivalent experience Previous experience in an IT helpdesk or technician role IT literate in Microsoft Office packages and can compile, analyse, and interpret relevant data Extensive knowledge of ICT systems and software and can apply knowledge to fix and contribute to developing relevant solutions Experience of working in a team-based office environment, preferably in a customer-facing role If you don t have exactly the right experience but have a willingness to learn then we want to hear from you! What skills are we looking for in our ICT Technician? Ability to use initiative and organise their work so that key tasks can be completed fully and on time Ability to work to fluid targets and deadlines Proven verbal and written communication skills High attention to detail and confident to challenge discrepancies where necessary in the right manner and on a timely basis Ability to act with sensitivity and influence others to take a particular course of action If this role sounds like the right fit for you, click apply today to become our new ICT Technician, we would love to hear from you
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  • Job Reference: 705460010-2
  • Date Posted: 6 September 2022
  • Recruiter: Nagel-Langdons
  • Location: Bridgwater, Somerset
  • Salary: £25,000 to £28,000
  • Sector: I.T. & Communications
  • Job Type: Permanent