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head HouseKeeper

Leeds, Yorkshire
£25,000 to £30,000
Job Type
6 Sep 2022
Talent Agility has partnered with a fantastic 4-star hotel with a magnificent restaurant serving high-end gourmet food within its fancy premises. Our client is looking to recruit an highly ambitious Head House Keeper to support the hotel in assuming responsibility for the daily operation of the housekeeping department Location: North Leeds Salary: £30,000 per year MAIN DUTIES: People Engage, train, lead and inspire the housekeeping team Ensure clear lines of communication both with the hotel and the company and participate fully as a Senior Manager within the business Where relevant support recruitment and associated procedures, including checking right to work documentation Manage the process of authorised absence and always ensure that the absence is covered without interruption to the business and the smooth operation of the department Ensure all staff are fully conversant with Health & Safety policies and procedures and attend relevant training Ensure that all Statutory Training Records are in place, maintained and reviewed on a regular basis Support and take responsibility for the welfare of pregnant employees, including carrying out pregnancy risk assessments Ensure all staff are trained regarding standards and productivity requirements and that concerns are addressed, and re-training completed if necessary Ensure all staff are trained and adhere to the lost property policy Take initial responsibility for managing and resolving any team member queries Evaluate performance of all team members under your direction, including conducting regular team member appraisals Liaise with HR regarding any relevant concerns relating to staff welfare or allegations of misconduct Positively represent the housekeeping department in daily operations meetings and any other meetings as required Quality Organise and delegate tasks to team members under your direction Develop, maintain, and review housekeeping policies and best practice systems and procedures and standards Direct and manage the production and review of rotas and ensure that adequate cover is in place in line with projected occupancies of the business Conduct quality inspections Take responsibility for any on site company assets and ensure that they are maintained in good condition and serviced as required Ensure all keys are signed out and in and regular key audits are completed Assist with the management of lost property Ensure all maintenance defects are reported and rectified Promote a culture where all wastage is kept to a minimum Ensure all guest laundry, dry cleaning is processed in accordance with the hotel s procedures, charges are raised, and documentation is completed as necessary Be aware of contract work within the hotel, e.g., window cleaning, ensuring it is completed within the time frame Complete audits with your Area Manager and or Hotel General Manager, where appropriate and action issues Ensure all cleaning materials and guest supplies are stored correctly Check all vacant ready rooms daily Recycling and refuse management Public areas and linen room quality checks and management Ensure online tool / widgets are utilised to their full potential Profit Ensure that hours of work are properly recorded and submitted to the company for the timely payment of team member wages and retain these records for future reference Order chemicals and equipment in accordance with company budgets Ensure records of all linen (including bedding and towels) are maintained Use linen module / database Manage the linen stock within budget requirements PREVIOUS REQUIRED EXPERIENCE Previous housekeeping management experience, ideally gained as a Head Housekeeper in a demanding property Previous people management experience, including training and development Experience of dealing with budgets, including analysing profit and loss Desirable to have experience of dealing with Health & Safety matters ESSENTIAL SKILLS Excellent interpersonal skills Excellent written and verbal communication skills Proficient in the use of Microsoft office packages including Word, Excel and Outlook Ability to build rapport quickly and credibly with all contacts including employees, clients, and other internal contacts Ability to work effectively under pressure Excellent organisation skills Ability to motivate and inspire others Flexible with a willingness to learn
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  • Job Reference: 705454434-2
  • Date Posted: 6 September 2022
  • Recruiter: Talent Agility LTD
    Talent Agility LTD
  • Location: Leeds, Yorkshire
  • Salary: £25,000 to £30,000
  • Bonus/Benefits: negotiable at interview stages
  • Sector: Hospitality & Tourism
  • Job Type: Permanent