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Fares & Ticketing Manager

Remote Working
Remote Working
£24,000 to £25,000
Job Type
6 Sep 2022
Are you a Ticketing & Fares Manager looking to join a small well-established travel agent/tour operator? We are a busy south London travel agent/ tour operator looking for a fares & flights manager to work in a small team. You will be joining a fun and social team. This role is Hybrid working. Job role: Loading and distribution of fares through Amadeus GDS, FareXpert Updating latest date on save segment in Amadeus Raising queries with airlines regarding fares, refunds, charges & conditions where required Quality checking new flight reservations as they appear on the Ticketing Queue identifying any errors made at the time of booking Producing and quality checking client's final itinerary documents Issuing tickets through Amadeus & processing within Dolphin back-office system, making sure all names and flights are held accurately and that all fare rules have been met Ticketing reservations to meet the needs of the customer Ability to prioritise reissues, refunds, upgrades, and other associated ticketing work Issuing contracted fares in Amadeus making sure all names and flights are held accurately and that all fare rules have been met Updating staff and agents with fares, routes, and conditions Identifying where cost savings can be made by more intelligent ticketing or using different contracts. Reading, understanding, and applying fare rules as per airline contracts. Understanding the terminology associated with the rules and fare notes Managing the queues, and clearly communicating the message in a timely manner meeting any deadlines set by the airlines Able to advise and support others in the team with ticketing & fare queries as required Answering queries from staff and agents regards to contracts, fares, refunds & changes Processing Refunds, ADMS, CRN's ACMs received via BSP & handling disputesSkills Required: You are highly organized and self-motivated with a strong attention to detail with previous travel industry and GDS experience. Amadeus ticketing experience Experience with Dolphin reservation system - required but not essential Proven ability to meet deadlines and manage time effectively Very good communicator at all levels within a business Flexible and willing to turn hand to any reasonable task Strong team player who is comfortable working independently Ability to work under pressure Ability to multi -task Ability to communicate clearly on writing and verbally with customers, staff, and agents The Package: Salary DOE £24,000 - £25,000 Discounts on your own flights Hybrid working 3 days in the office + 2 working from home Interested: If you would like to apply for the above vacancy, please click to 'APLLY' or email/call - Helen (phone number removed) (url removed)
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  • Job Reference: 705455536-2
  • Date Posted: 6 September 2022
  • Recruiter: Travel Trade Recruitment Limited
    Travel Trade Recruitment Limited
  • Location: London
  • Remote Working: Some remote working possible
  • Salary: £24,000 to £25,000
  • Job Type: Permanent