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Document Assessors

United Kingdom
Job Type
8 Sep 2022

Business Unit: Customer Services
Salary £20,000 - £27,840 DOE per annum
Location - UK Flexible

Contract type - Permanent, Full Time

We're pretty busy here at Virgin Money, transforming our team to help us disrupt the status quo but we've lot more to do, if we are to grow as a digital first bank and that includes accelerating our digital agenda in a truly agile. We also said 'Hello' to A Life More Virgin, our exciting new proposition offering our colleagues more choice, control and flexibility to live and work how they choose.

Here's what it means for YOU:

  • 38.5 days annual leave for all colleagues (including bank holidays and pro rata if part-time)
  • Five extra paid well-being days per year
  • A 35 hour working week
  • 20 weeks paid, gender neutral family leave (52 weeks in total) for expectant parents and those looking to adopt
  • Market leading Pension & Private Medical Insurance
  • Flexible benefits including Cycle to Work, Wellness & Health Assessments and Critical Illness
  • Ability to work anywhere in the UK (where the role allows)

And, you get these Red Hot Rewards from day one!

Our Document Assessor role is in a fast paced, exciting environment where no two days are the same. There's a buzz in the department and it's the sound of us delightfully surprising our customers! We provide a fantastic all-round experience for existing customers, helping them with a range of queries.

This role in a nutshell

  • You are responsible for the successful assessment of mortgage application documentation in line with policy, risk and regulation, whilst at all times demonstrating adherence to Responsible Lending principles.
  • You will support colleagues across Virgin Money, providing guidance, advice, support and coaching to increase capability and ensure our customers receive a right first-time service.
  • You will promote Virgin Money by demonstrating the required behaviours, Customer Experience and by being an ambassador for the brand.

Here's what you'll be doing

  • Effectively assess documentation in line with your delegated authority, fully demonstrating that the loan is reasonable and in line with the original lending decision and VM policy.
  • Effectively verify the adequacy and authenticity of supporting documentation ensuring that any that any fraud or financial crime suspicions are reported.
  • Build professional relationships with our Intermediary partners, keeping them informed throughout the mortgage process.
  • Actively coach and support colleagues across the operation to build capability and ensure cases are process right first time.
  • Provide advice and recommendations to stakeholders, Brokers, Customers and Colleagues regarding loans in line with your delegated authority.
  • Identify improvements to processes, procedures, policy and systems, suggesting ways to maximise efficiency, increase capability and reduce rework.
  • Play an active role in the development and implementation of new commercial strategies/projects, ensuring that the impact on process and underwriting is fully understood/considered.
  • Manage your own performance, actively monitoring and managing your quality, productivity, and overall performance, taking proactive action to continuously improve.
  • Keep up to date on all policy, procedure, operational and corporate changes, by reading communications and viewing Intranet content.
  • Maintain a strong awareness of any changes within the business and industry which could improve our processes, procedures and policy, taking proactive steps to make valuable and sustainable changes.

To be brilliant we need you to have ...

  • Ability to pay close attention to detail, whilst working in a fast-paced environment
  • Excellent verbal and written communication skills
  • PC Literate with demonstrable administration skills
  • Willingness to learn and develop
  • Able to manage a variety of different workloads and processes, at any one given time.
  • Strong focus on delivering an exceptional customer experience
  • Strong service delivery ethic, including the ability to work under pressure and to tight time scales, with imposed deadlines for the completion of the work.
  • Innovative thinker, generating original solutions to problems

Inclusion at Virgin Money

Inclusion is at the heart of everything we do here at Virgin Money. It's good for you, it's good for us and it's amazing for our customers. We know that great minds don't think alike, so we rely on your diverse thoughts, feelings, beliefs and backgrounds to be the best we can possibly be. Got any questions about this or need some support with your application? We'd love to hear from you so get in touch with our careers team at .

Now the legal bit
Living A Life More Virgin allows our colleagues to be based anywhere in the UK (if the role allows it) but we will need to you to confirm you have the Right to Work in the UK.

If we offer you a job and you accept, there are some checks we need to complete before you can start with us. This will include a credit and criminal record check, as well as providing 3 years' worth of satisfactory references.

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  • Job Reference: 707016331-2
  • Date Posted: 8 September 2022
  • Recruiter: Virgin Money
    Virgin Money
  • Location: United Kingdom
  • Salary: On Application
  • Sector: Accounting
  • Job Type: Permanent