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Desktop Support Analyst - 2nd Line, O365, Windows, VMware, VOIP

Job Type
6 Sep 2022

Desktop Support Analyst - 2nd Line, O365, Windows, VMware, VOIP

Up to £220 (Inside IR35)

6 MonthsTHIS IS AN ON-SITE ROLE IN LONDON (shift patterns 8AM - 7PM as part of team rota)My client is a major Healthcare specialist who urgently require a 2nd Line Desktop Support Analyst to work on-site at a critical Site (On-Site) in London, with on-call availability for 7 days per month.You'll be ultimately be required to troubleshoot problem areas (in person, by telephone, or via e-mail) in a timely and accurate fashion, and provide end-user assistance where required.Key Requirements:

  • Proven Commercial experience in 2nd Line Desktop Support
  • Able to work On-Site in London in this role
  • Able to work shifts (cover from 8am to 7pm) as part of the team rota
  • Able to do on-call support cover as part of the team rota
  • Excellent interpersonal and communication skills to liaise, build rapport, work with and support at all levels within the organisation
  • Knowledge of Virtual environments (VMware)
  • Knowledge of VOIP telephony
  • Good knowledge of MS office applications, Office 365 (O365), Windows 7, Windows 10, Server 2008 / 2012 / 2016
  • Excellent technical knowledge of PC (internal components) and desktop hardware troubleshooting ability including printers, scanners, MFPs
  • Working technical knowledge of current protocols, operating systems, and standards, (MCSA/E or MCITP)

Nice to have:

  • Some networking knowledge - Switching / Routing / Cisco etc
  • Certifications in MCSA/E or MCITP
  • Previous experience in a Healthcare / NHS environment
  • ITIL certification
  • Technical knowledge of Microsoft Exchange 2003, IIS, TCPIP
  • Ability to create virtual servers through use of VMware (or equivalent tools)
  • Immediate availability

If you're interested, with relevant 2nd Line Support experience, please apply with a latest CV ASAP.

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  • Job Reference: 705439479-2
  • Date Posted: 6 September 2022
  • Recruiter: Hays Specialist Recruitment Limited
    Hays Specialist Recruitment Limited
  • Location: London
  • Salary: On Application
  • Sector: I.T. & Communications
  • Job Type: Permanent