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Customer Service Representative

Epsom, Surrey
Job Type
6 Sep 2022
Our client is one of the leading employers in the area and are seeking a Customer Service Representative. They offer professional & structured training & development opportunities, genuine career progression and a benefits package which is second to none. Opportunities to study for professional qualifications, including the CMAP Up to £24,000 Pension Scheme BUPA Membership Regular Performance Reviews Bonus Scheme Professional Study Support 20 days holiday a year rising to 27 days Hybrid role after training FREE PARKING Based in Epsom, Monday Friday, 9.00am 5.30pm and working a Saturday morning (one in four Saturdays) rota (9:00am - 12.00pm) for which an additional allowance is paid. What you ll be doing as a Customer Service Representative; Dealing with telephone calls and responding efficiently to enquiries Issuing relevant literature, illustrations and application forms to customers Proactively following up enquiries with a view to converting these into applications Responding to requests for progress updates from customers Producing regular ad-hoc management information reports Conducting account transactions for new and existing customers What you need to be considered for this Customer Service Representative role; Must be educated to GCSE level 5 grade A C (minimum C grade in both Math s & English) Previous customer service / call centre experience is preferred but not essential Previous experience of handling incoming telephone calls A background in financial services, banking, insurance or similar would be an advantage Strong administrative and organisational ability and a keen attention to detail Confident, clear and professional telephone manner Flexible approach to working hours - participate in the Saturday morning rota Refer a friend and earn £100! If you have a friend who is also searching for a new opportunity in the local area, recommend Optima and if we place them (providing they complete their 3-month probation period), you will receive a £100 retail voucher of your choice! Please note that if you have not been contacted within 5 working days, then unfortunately on this occasion your CV has not been shortlisted. By applying for this vacancy, you accept Optima Recruitment Limited s Privacy and GDPR Policy which can be found on our website and therefore gives us consent to contact you. Optima Recruitment Limited are acting as a recruitment agency in relation to this vacancy and are an equal opportunities employer
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  • Job Reference: 705455561-2
  • Date Posted: 6 September 2022
  • Recruiter: Optima Recruitment
    Optima Recruitment
  • Location: Epsom, Surrey
  • Salary: £24,000
  • Sector: Call Centre / Customer Service
  • Job Type: Permanent