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Customer Service Executive

Milton Keynes, Buckinghamshire
Remote Working
Remote Working
£21,000 to £23,000
Job Type
29 Aug 2022
Customer Service Executive Location: Milton KeynesPackage: Basic annual salary up to £23,000 plus attractive Bonus/OTE& Company BenefitsSector: Online Packaging Sales The Company Macfarlane Group PLC is the UK s largest packaging distributor, and our online division is urgently seeking to hire an individual to join our Milton Keynes site who can deliver an outstanding customer experience to our online customers. As a business, we are passionate about providing fully integrated and innovative packaging solutions augmented by outstanding customer service. As a Group we are continuing to grow significantly and always keen to attract talented new individuals to our business. The Customer Service Executive Role Positive customer experience is integral to what we do and to achieve this successfully, we desire a candidate to support our existing team, ensuring our customer are given the best possible service. This fast-paced, multi-faceted role will mean that you are the key contact for customer accounts in chasing their orders and ensuring that their needs are swiftly fulfilled. We are offering hybrid working for this position, where the successful candidate will be focused upon customer engagement and ensuring first rate customer experience. Hours of work are 9am-5:00pm (with half hour lunch) Monday- Friday.Customer Service Executive Key Duties
Liaising with internal departments such as logistics and procurement and couriers to ensure plans for fulfilment are easily communicated and customer delivery commitments can be met
Maintain accurate up to date records on company CRM
Maintain regular customer contact to ensure positive customer experience upheld
Investigate customer credits where appropriate
Develop (over time) a sound grasp of internal administration/process systems and our extensive product range
Perform administrative duties
Taking incoming and making outgoing calls for customer service issues
Follow up all new business enquiries and opportunities, developing these into sales prospects for immediate sales conversion or leads for external field sales personnel

Do you have the correct profile? You must have demonstrable experience of having worked successfully within a similarly fast-paced customer support role. You will enjoy the variety and tempo that comes with such a role, be comfortable with both taking inbound customer calls and making outbound calls on a regular basis. The prospect of learning a new internal CRM system will hold no fear for you and you will also be an accomplished administrator, able to complete sales order processing accurately. First class telephone manner, customer service and rapport building skills are all imperative as is the ability to forge and maintain effective internal working relationships with colleagues in other departments. You will also be commercially aware and very much a team player. You may also be attracted to the idea of being able to work on a hybrid/blended basis (some days in the office and some working from home).Our Benefits We provide a competitive basic starting salary and operate a range of rewarding bonus/incentive schemes. Our flexible employee benefits can include: -
25 days annual leave (rising to 27 days with service) plus all public/bank holidays
Additional holiday purchasing scheme
Contributory pension scheme
Free parking at many of our site locations
Range of company cars or cash allowance (including electric) for qualifying roles
Employee assistance program to support & advise with well-being & any issues
Extensive range of training/development & potential progression opportunities
Employee discount scheme (discounts on several major retail/leisure brands)
Simply Health/Dental Cover option or BUPA cover for qualifying roles
Tax free childcare (TFC) scheme
Enhanced maternity & paternity pay
Long service awards (5-40 years)
Charitable giving options
Financial support with eye-tests/purchasing glasses (DSE users only)
O2 Mobile discount scheme (up to 25% off)
Candidate referral scheme (awards £750 for referring successful applicants to Macfarlane job vacancies)

Macfarlane Group is also dedicated to maximizing every employee s potential, by providing career development plans and pathways in an environment that fosters personal growth and continuous improvement.How to apply/next steps This is an urgent appointment whereby we will be working to identify and review the very best of applicants swiftly in the hope of selecting the successful candidate to commence with us ASAP. Please note that Macfarlane Group supports hybrid working where possible and we often conduct our first stage interviews via video. To make an application please simply click apply ensuring that your CV is up to date and relevant. All applications will be acknowledged, shortlisted applicants normally hearing from us within a week or two. Unsuccessful applicants will also be notified at the end of our process, although if you haven t heard from us within 2-3 weeks of applying, please assume your application has been unsuccessful. NO RECRUITMENT AGENCIES PLEASE
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  • Job Reference: 697689657-2
  • Date Posted: 29 August 2022
  • Recruiter: Macfarlane Packaging
    Macfarlane Packaging
  • Location: Milton Keynes, Buckinghamshire
  • Remote Working: Some remote working possible
  • Salary: £21,000 to £23,000
  • Bonus/Benefits: Basic Salary plus Bonus & Benefits
  • Sector: Call Centre / Customer Service
  • Job Type: Permanent