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Customer Care Executive

Milton Keynes, Buckinghamshire
£22,000 to £25,000
Job Type
6 Sep 2022
Wild recruitment have a great opportunity for an individual who loves working with people to join one of the top market leaders as a Customer Care Executive which includes free on-site parking and 25 days holiday plus bank holidays. This exciting opportunity will include working with the team to assist in looking at ways to improve the customer experience for both new and existing customers. Day to Day Tasks: Answering and making calls Replying to emails internally and externally Working within a team to assist internal and external customers A willingness to set standards and achieve KPIs. Understand the processes and systems used within the company Record and update customer information Make changes to customers account details, products and services. Answer general enquiries Contributing new ideasWhat we are looking for: Experience working within customer service Experience communicating over the phone and through emails Good customer service skills Be able to communicate effectively using different channels of communication Take control of situations in all situations Capable of working in high pressured environments Be able to follow processes with high attention to detail Friendly and approachable Empathetic towards others Thrives on beating targets and exceeding targetsBenefits: £22,000- £25,000 Free Parking Full Time Hybrid working 25 days holiday plus bank holidays Private Medical Good Pension Scheme Great maternity and paternity pay Childcare vouchersPlease note that no terminology in this advert is intended to discriminate on the grounds of a person's gender, marital status, race, religion, colour, age, disability or sexual orientation. Every candidate will be assessed only in accordance with their merits, qualifications and ability to perform the duties of the job
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  • Job Reference: 705454648-2
  • Date Posted: 6 September 2022
  • Recruiter: Wild Recruitment
    Wild Recruitment
  • Location: Milton Keynes, Buckinghamshire
  • Salary: £22,000 to £25,000
  • Sector: Call Centre / Customer Service
  • Job Type: Permanent