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Customer Care Advisor - Full & Part Time - Fashion Brand Head Office

Location
High Wycombe, Buckinghamshire
Job Type
Permanent
Posted
6 Sep 2022

This is a fantastic opportunity to join a leading fashion retailer at their head office in High Wycombe. Due to expansion our client is looking for a positive, friendly, hardworking individuals to join their Customer Care Team. You must have previous customer service experience and have a passion for customer care.

Company benefits competitive salary with great career prospects within a fast-paced/ growing environment. 25 days holiday (plus Bank Holidays), company funded private health insurance, 50% staff discount, interest-free season ticket loan, bespoke induction support and with ongoing development and a welcoming/ inspiring environment.

Responsibilities

  • Providing exceptional customer care at all times (ensuring a continuous bespoke/personal service)
  • Responding to customer queries within the agreed response time
  • Handling customer queries across different platforms - live chat/telephone/email/social media
  • Building relationships with customers
  • Liaising with the warehouse team/couriers to resolve any order issues
  • Working closely with other head office departments

Experience Required

  • Previous customer service/customer care experience (essential)
  • Excellent communication skills (both verbal and written), with a comfortable/confident telephone manner
  • Good organisational skills with the ability to prioritise and multitask
  • A flexible, motivated and reliable attitude
  • Strong Microsoft Office skills

Full time hours are 9am - 5.30pm Monday to Saturday and Bank Holidays, with Sunday off and one day during the week. Part time is also available (3 full days).

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Details

  • Job Reference: 705440917-2
  • Date Posted: 6 September 2022
  • Recruiter: Platinum Resourcing
    Platinum Resourcing
  • Location: High Wycombe, Buckinghamshire
  • Salary: On Application
  • Sector: Call Centre / Customer Service
  • Job Type: Permanent