KEY RESPONSIBILITIES Build and maintain effective relationships with all new and existing clients. Act as the first 'port of call' with any queries on all mortgage applications from Offer stage to Completion. Ensure that we are giving timely, accurate and appropriate responses to telephone calls/enquiries and any other correspondence. Liaise with Mortgage Brokers and Solicitors, updating them of the progress of specific cases and seeking to resolve any queries that arise. Liaise with the Line Manager, escalating any specific problems for discussion and resolution. Liaise with the underwriting and risk team, ensuring that mortgage requirements and conditions are complies with and updated.Benefits: Generous Pension contributions of 4%. 25 days holiday plus bank holidays. Social events Supported Training and a CPD track. Free Parking. Black Tie Christmas party and Summer Teambuilding events. Yearly salary review. Bonus scheme.