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Brand Advisor - Spanish speaking

Liverpool, Merseyside
Job Type
6 Sep 2022
Spanish Speaking Customer Service Advisor Situated in the heart of Liverpool city centre, Bosch have a number of Customer Service roles available for you to be a part of their ambitious growth plan for their prestigious site. We are working in partnership with Bosch to recruit for these roles to join them on one of their new, exciting campaigns. What you will be doing: Handling all customer interaction in a prompt, friendly, personalised and professional manner As a blended agent, interact with the customer across all channels Providing a high-touch experience for customers each and every time Acting as a trusted advisor in answering questions, solving problems, and recommending experiences that meet customer's needs Advising customers on the best services available and building rapport with customers Providing a value add service that enhances the customer experience and builds our brands and service reputation Capture and maintain the quality of customer data Identify and highlight any service-related issues, incidents, or trends Highlighting and escalating issues as necessary whilst delivering and maintaining both individual and team targetsAbout you: You will have some previous experience of working in a fast paced, contact centre environment providing excellent customer service You will have an energetic, inquisitive, can- do-attitude A naturally proactive, confident and self-motivated individual You will possess excellent time management and organisational skills A real passion for delivering first class customer service Quality focused with attention to detail Empathetic, a warm, helpful and positive approach Proactive, confident, self-motivated and driven to succeed A team player Good communication, interpersonal and problem solving skills IT Savvy with good MS Office and keyboard skills The commitment to work towards individual and team goals Randstad are committed to equal employment opportunities regardless of race, colour, ancestry, religion, national origin, sexual orientation, age, citizenship, marital status, disability, sex or gender identity. If you have a disability or any reasonable adjustment that requires accommodating through the application process please contact us
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  • Job Reference: 705455150-2
  • Date Posted: 6 September 2022
  • Recruiter: Randstad Inhouse Services
    Randstad Inhouse Services
  • Location: Liverpool, Merseyside
  • Salary: £21,400
  • Bonus/Benefits: Plus Quarterly Bonus
  • Sector: Call Centre / Customer Service
  • Job Type: Permanent